By accepting credit card payments through the PayPal system we ensure that your information is always 100% safe and secure. PayPal’s extremely high level of encryption and secure technology is one the very best and most respected services available on the internet, which is why it is currently being used by over 100 million customers worldwide. If you don't have a PayPal account when you checkout your shopping cart, you can still pay by credit card. You can pay safely and securely via your preferred credit card regardless of where you are in the world, and regardless of what currency your credit card account normally uses. If you do happen to have a PayPal account (most people do these days), you will be invited to pay direct through your PayPal log-in account.

Can I pay in Euro, or GB Pounds, or other currency?
All prices are displayed in US Dollars, but the equivalent amount in your currency will be charged to your credit card via PayPal (determined by the current exchange rate).

How do I download?
After you have passed through the checkout and made your payment via PayPal, you will be directed to a special download page. You will also receive an email containing a link to the download page. You can only download the file(s) within the allotted time. Shopping Cart purchases have 2 hours of allotted time to download which is plenty of time and the time starts when you access your download page.

If you need more time to download just contact us and we will reset your download link. Please send your transaction number, name and email address you used when you made your purchase so we can reset your download time

If you become a Member at iClubWebmaster you have 30 days of access.

Downloading large files:
When downloading a large file from the Internet, it can occasionally happen that the download does not complete successfully. There are many reasons for such a failure. Some web browsers have problems downloading large files. Or it can be anything from static on a telephone/broadband line to intermittent problems on the internet during the download. It only takes a fraction of a second to damage or freeze the download. The best thing to try first is always to download the file again:- if your download aborts prematurely, clear the cache of your browser and also delete the incomplete downloaded file from your hard disk. Restart the browser and retry the download.

If you still have a problem, you could perhaps try choosing a different time of day, because problems on the Internet tend to be intermittent and localized to particular regions of the Net itself.  While the download is in progress, if possible don't use the computer for any other purpose, because another application demanding too big a share of your processor's time might also result in a corrupted file or interrupted download. 

I've run out of time to download all the products I purchased, can I come back and continue later?

Shopping Cart Purchase: Yes - you normally have 2 hours to download all the files included in your purchase. You are allowed 2 attempts per item, just in case you have any problem or lose your internet connection. If you need more time you will need to contact customer support and we will reset your download time. Please send your transaction number, name and email address you used when you made your purchase so we can reset your download time.

iClubWebmaster Memberships: You have 30 days of Full Access to our Members Area which gives you plenty of time to download everything.

In what format will my samples be downloaded?
ZIP files (.zip). A zip file is a compressed archive containing all the files.

How do I successfully downloaded my purchased product as a zip file?
PC users - we suggest you use a program such as Winzip (http://www.winzip.com ) to extract your files from the .zip file that you have downloaded (Note: Most PC's come with its own program to unzip a ZIP file. To find out if your Computer has one just go to the folder you downloaded the ZIP file to and double click that file then look to the left of your screen under "Folder Task" and you should see "Extract all Files"... Just click on that link and you will be able to unzip it.)
Mac Users - use either the built-in OSX utility by simply double-clicking on the zip file. If you have any problems, contact customer support

TROUBLESHOOTING:
If you are having any problems downloading your products, please read the advice below, and the advice above about "Downloading Large Files". If this doesn‘t solve the problem, contact customer support

Our aim is to try to fix your problems within a few hours during normal working hours (Mon-Fri 9am—5pm). We'll try to come back to you as fast as we can, however. Download attempts limits and expiry times can be reset by us if there is good reason. If we cannot fix your problem we'll do our best to get the product(s) to you as quickly as possible by some other method.

More Troubleshooting Tips:

1. If you are using any Download Accelerator software, turn it off, as it can use up all your allowed download attempts!

2. Temporarily disable any firewall or internet security software, because it's possible that they are blocking the script that initiates the download. If you think you may be behind a firewall at your workplace, try from a different location or contact your network administrator or tech support people.

3. Left-click the download link, before you try right-click 'save-as', because our download links are controlled by a script that initiates the download.

4. If your download link doesn't work at all contact customer support (it's just possible that there's an incorrectly named or missing file on our webserver - human errors do occur so please contact us right away).

5. Mac users: Please avoid using the browser Internet Explorer when you download your files as it is not compatible with our system when used on a Mac. Mac users should use one of the other excellent browsers such as Safari, Firefox or Opera.